Question 1

What types of massage treatments do you offer at IVY TROPIC SPA

Accepted Answer

Reply:
 At IVY TROPIC SPA, we offer a wide variety of treatments, including:
 • Relaxing body massage
 • Vietnamese massage
 • Hot stone massage
 • Thai massage
 • Foot massage
 • Deep tissue massage
 • Swedish massage
 • Aromatherapy massage
 • Targeted pain relief massage (you can choose which area of the body to focus on)
 • Neck, shoulder, and back massage
We also offer:
 • Sunburn recovery skin care
 • Nail care
 • Facial treatments
 • Bamboo massage – our newest and most innovative technique
 • Foot exfoliation (dead skin removal)
 • Hair wash & scalp massage
 • Waxing services
 • Acne and blackhead extraction
SPECIAL SERVICES:
 We provide long-duration packages and special group packages for large parties or extended sessions.
To see detailed information about each service, please visit our Services section here:
 👉 https://www.ivytropic.com/home(https://www.ivytropic.com/home)
 Click on “Book Now” to view options for both individual and group customers.
If you're interested in combining multiple treatments into a single custom package, click this link:
 👉 https://www.ivytropic.com/homeHome(https://www.ivytropic.com/homeHome)
 Scroll down below the service images — you'll find the combo package selection right next to the booking button.
If you have any questions or need help, feel free to message us directly for a detailed consultation!
 📞 Phone : +84 362 003 123
 💬 We’re also available on WhatsApp, WeChat, and KakaoTalk for your convenience.

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

Can you please share the prices for your massage packages

Accepted Answer

Reply:
 Our massage packages range from low to high prices depending on the session duration and the type of treatment. We also frequently offer attractive promotions!
Please check out our massage packages in the Services section here:
 👉 https://www.ivytropic.com/home(https://www.ivytropic.com/home)
 It’s very easy — just click on “Book Now” and you’ll see various package options for both individual guests and group bookings.
If you're looking for combined service packages, simply scroll down to the image section — right below the “Book Now” button, you will find a “Combo Package” button.
If you have trouble finding it or need quick assistance, feel free to contact us directly, or send us a message for detailed consultation:
 📞 Phone 2: +84 362 003 123
 💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.

Question 5

Customer: Do I need to make a reservation in advance, or can I just walk in?

Accepted Answer

Reply:
 You're welcome to walk in, but we highly recommend booking in advance to ensure a room and therapist are available at your preferred time.
To book in advance, simply go to the Services section, choose your favorite treatment, and proceed with booking.
 • If you're selecting one service, you can book it immediately.
 • If you'd like to choose multiple services, just add them to your cart, then check out once for all selected treatments.
If you experience any difficulties during the booking process, please don’t hesitate to contact us:
 📞 Phone : +84 362 003 123
 💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.

Question 6

Customer: What are your spa’s opening hours?

Accepted Answer

Reply: IVY TROPIC SPA is open daily from 9:00 AM to 10:00 PM, including weekends and public holidays.

Question 7

Customer: Do you offer couple massage services?

Accepted Answer

Reply: Yes, we do! We have private double rooms that are perfect for couples or friends who want to relax together.
 The more people you book for, the better the price!
 We also offer free pick-up and drop-off service.
 Please check availability and pricing in the Booking section here:
 👉 https://www.ivytropic.com/home(https://www.ivytropic.com/home)

Question 8

Customer: Do you have any treatments that help relieve body aches and pain?

Accepted Answer

Reply: Yes, we do! We offer specialized massage treatments designed to effectively relieve pain and tension.
 Just choose a therapy package, then enter the specific areas you'd like us to focus on in the “Notes” section during checkout.

Question 9

Customer: Can I request a male or female therapist?

Accepted Answer

Reply: Yes, you can! When booking your appointment, feel free to request a male or female therapist, and we will do our best to accommodate your preference.

Question 10

Customer: How long does a massage session typically last?

Accepted Answer

Reply: The duration of each session ranges from 30 to 120 minutes, depending on the package you choose.

Question 11

Customer: Does IVY TROPIC SPA have any current promotions or special offers?

Accepted Answer

Reply: Yes, we do! We regularly offer special deals for new customers, combo packages, and discounts for return visits.
 Just go to the Booking section — available offers will appear when you select your package.
 If you want to switch to a combo package, you’ll see the option displayed in a box next to the payment section during checkout.
You’re also welcome to leave your phone number or contact us directly — our staff will be happy to send you the latest promoti
 📞 Phone : +84 362 003 123
 💬 Available on WhatsApp, WeChat, and KakaoTalk

Question 12

Customer: Does the spa have parking? Is it easy to find?

Accepted Answer

Reply: Yes, we have parking space for motorbikes and bicycles right in front of the spa.
 For cars, you can park along the street — it's a no-parking-restriction zone, so it's very convenient for our guests to visit and enjoy their experience.

Question 13

Do you offer pick-up and drop-off service?

Accepted Answer

Yes, we do! We offer free pick-up and drop-off service within a 15km radius. When making a booking, simply enter your pick-up address and leave your contact information — our staff will get in touch to confirm the details.

Question 14

Do you accept group bookings? How many people can you accommodate?

Accepted Answer

answer:
 Yes, we do! IVY TROPIC SPA is experienced in serving group bookings, including friends and families. Our facility includes 8 massage beds and 2 foot massage chairs.
 If your group exceeds 10 people, we will arrange separate sessions of up to 10 people at a time. The larger the group, the better the discount!
 Please contact us if your group exceeds the available capacity so we can offer you a detailed consultation:
 📞 Phone : +84 362 003 123
 💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.

Question 15

Can I change or cancel my appointment?

Accepted Answer

Yes, you can! You may change or cancel your appointment at least 8 hours in advance. Please contact us directly via phone or through chat platforms (such as WhatsApp, Zalo...) for the fastest support.
 📞 Phone : +84 362 003 123
 💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.

Question 16

Can I pay by card or e-wallet?

Accepted Answer

Yes, we accept payments by cash, credit cards, and popular e-wallets in Vietnam (and internationally) to make it convenient for our customers. We also support remote card payment if needed. If you experience any issues during payment, please don’t hesitate to contact us for quick assistance.
 📞 Phone 1: +84 827 55 11 85
 📞 Phone 2: +84 362 003 123
 💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.

Question 17

Do you offer services for children?

Accepted Answer

Yes, we offer a few gentle treatments suitable for children aged 6 and above. Children can choose services such as relaxing massage and floral aroma massage . However, a parent or guardian must accompany the child during the session.

Question 18

Do you have a treatment for pregnant women?

Accepted Answer

answer:
 Yes, we do! We offer a gentle massage specially designed for pregnant women, helping to relax the body and relieve aches and pains. Click here to book our Prenatal Massage.(https://www.ivytropic.com/service-page/prenatal-massage?referral=service_list_widget) (https://www.ivytropic.com/service-page/prenatal-massage?referral=service_list_widget)
 Please note: We do not recommend foot massage for pregnant women.

Question 19

Do I need to bring anything when coming for a massage

Accepted Answer

answer:
 No need to bring anything at all. Our spa provides clean towels, robes, personal care items, and well-equipped shower facilities for your comfort. Just come and relax!
 However, if you have your own essential oil and would like to use it during the massage, feel free to bring it and let our therapist know.

Question 20

Does the spa offer English support?

Accepted Answer

answer:
 Yes, we do! Our staff can communicate in basic English to assist international guests. Our website and booking forms are also fully available in English.
 Please note: our team is trained in spa-related English, which is sufficient for in-store service. If you need assistance beyond spa topics, we recommend using a translation app to help ensure clear communication

Question 21

Can I take a shower after the massage?

Accepted Answer

Yes, absolutely! You are welcome to take a shower either before or after your massage, depending on your preference. We provide warm showers for your comfort

Question 22

Does the massage use essential oils?

Accepted Answer

answer:
 Yes, we use high-quality natural essential oils in our massage treatments. Guests are also welcome to request their preferred type of essential oil if they have one.
 We also offer Thai massage, which does not involve the use of oils.
 Rest assured, our essential oils are safe for all skin types and are guaranteed not to cause any irritation — we are confident and fully committed to this quality.

Question 23

Is there any treatment that helps with better sleep?

Accepted Answer

Yes, we have Aroma Massage and Relaxing Massage treatments that help reduce stress, relax the nervous system, and effectively improve sleep quality. These treatments will bring a sense of calm and help you easily fall into a deep and restful sleep.

Question 24

Do you offer any refreshments before or after the massage?

Accepted Answer

Yes, we do! Before starting the massage treatment, we serve our guests a refreshing iced ginger water to help cool down the body after physical activity in hot weather. After drinking, the warm ginger essence starts to activate in the body, enhancing the effectiveness of the massage treatment.
Once the treatment is completed, we offer guests herbal tea, ginger tea, or detox water to help cleanse the body and soothe the mind. We also serve fresh fruit or light snacks such as candies, which help boost immunity.

Question 25

Do you serve international customers?

Accepted Answer

Yes, we do! IVY TROPIC SPA regularly serves international guests. Our staff can communicate basic English, and our website supports bilingual options.

Question 26

Do you offer a full-day spa package?

Accepted Answer

Yes, we do! We offer combo packages lasting 2 to 4 hours, combining treatments such as massage, facial care, nail care, hair wash, and more — perfect for a full day of relaxation.
 Please go to the booking section and follow the steps; available packages will appear for you to choose from.

Question 27

Does the spa serve guests in the late evening?

Accepted Answer

Yes, we do. Our spa is open until 10:00 PM every day, including weekends and holidays. You can book a late appointment to relax after a long day.

Question 28

Can I purchase skincare products at the spa?

Accepted Answer

Yes, you can! We offer a selection of skincare products, essential oils, bath salts, and natural items that we use in our treatments. You can purchase them at the front desk or request home delivery.

Question 29

Do you accept payment in foreign currencies?

Accepted Answer

Currently, we accept Vietnamese Dong (VND) and US Dollars (USD). However, you can also pay with international cards at our store or make online payments through platforms that support currency conversion.

Question 30

Can I use a sauna or steam room at the spa?

Accepted Answer

At the moment, our spa does not offer sauna or steam services. We’ve found that these are not essential for travelers, as most tourists are already physically active during their trips. Steaming may lead to further dehydration, which is why this service is more suitable for local clients with less physical activity.
However, we do offer therapeutic acupressure massage, performed by experienced healers, which effectively relieves body aches and fatigue — often after just one session

Question 31

Do you offer discounts for local residents?

Accepted Answer

Yes, IVY TROPIC SPA offers special discounts for local residents who use our services regularly or come in groups. Please message us to verify and receive your discount code.

Question 32

Can I bring my child with me?

Accepted Answer

Yes, you may bring your child. However, as the spa maintains a quiet and relaxing environment, we kindly suggest arranging someone to watch over your child if they are very young or active. Please note that we currently do not offer childcare services.

Question 33

Can I get a manicure/pedicure along with a massage?

Accepted Answer

Yes, absolutely! We offer combo packages that include both massage and nail care — perfect for guests who want a complete self-care experience.
 Please select a combined package when booking, or simply add your preferred services to the cart and include nail care to customize your own ideal treatment combo.

Question 34

Is the spa suitable for birthday or anniversary gifts?

Accepted Answer

Yes, absolutely! Our spa is a great choice for special occasions like birthdays or anniversaries. We offer simple yet thoughtful setups for celebrations — just let us know in advance so we can prepare everything carefully.
 You can also give a massage treatment as a meaningful gift to your loved ones on their special day

Question 35

Can I rest at the spa after my massage?

Accepted Answer

Yes, you can. After your treatment, you are welcome to sit back, relax, and enjoy some herbal tea in our guest lounge area.

Question 36

Do you offer services specifically for men?

Accepted Answer

Yes, we do! We offer body massage packages, hot stone therapy, deep muscle massage, and skincare treatments specifically designed for men — focused on strength and muscle recovery.

Question 37

Is it recommended to get a massage after going to the beach or after physical activity?

Accepted Answer

Yes, getting a massage after going to the beach or intense physical activity can help relieve muscle soreness or discomfort in certain areas of the body. Massage aids in rapid energy recovery, alleviates muscle tension, and improves blood circulation throughout the body. This encourages the body to replenish water and nutrients quickly. As a result, after a massage, customers often feel the need to drink water.
To accommodate this, we have a designated tea area where all guests can enjoy a relaxing drink after their massage.

Question 38

Do you offer sunburn recovery treatments?

Accepted Answer

Yes, we do! We offer a Sunburn Recovery (https://www.ivytropic.com/service-page/sunburn-recovery?referral=service_list_widget)treatment using natural essences to soothe the skin, promote recovery, and deeply hydrate. It’s especially ideal for beach climates.

Question 39

Do I need to book a private room if I’m coming alone?

Accepted Answer

If you request a private room, we will gladly accommodate that for solo guests. However, if you feel a private room is not necessary, we may place you in a shared room with other guests. Rest assured, our massage rooms are equipped with curtains between the beds to ensure your privacy.

Question 40

Do you offer waxing services?

Accepted Answer

Yes, we do! We offer waxing services for areas such as legs, arms, and underarms. Please select the W(https://www.ivytropic.com/service-page/waxing-honey-gel?referral=service_list_widget)AXING HONEY GEL (https://www.ivytropic.com/service-page/waxing-honey-gel?referral=service_list_widget)package when booking.

Question 41

Do you offer hair care services?

Accepted Answer

Yes, we do! We offer a relaxing Hair Wash (https://www.ivytropic.com/service-page/hair-wash?referral=service_list_widget)service, which includes hair care with nourishing shampoo and a scalp massage to help relax the entire body. You can also combine this service with a massage or facial care.

Question 42

Which treatment helps brighten and rejuvenate the skin?

Accepted Answer

Yes, we do! Our facial treatments include steps such as exfoliation, hydration, and brightening to make the skin smoother, healthier, and more even-toned. We offer a Facial Sculpting Massage (https://www.ivytropic.com/service-page/facial-sculpting-massage-1?referral=service_list_widget)w(https://www.ivytropic.com/service-page/facial-sculpting-massage-1?referral=service_list_widget)ith the help of facial care machines, which helps nutrients penetrate the skin faster and provides effective lifting and wrinkle reduction.
 We also offer the Tanaka Massage Method,(https://www.ivytropic.com/service-page/tanaka-massasge-method?referral=service_list_widget) an ancient Eastern therapy from Japan. In addition, we incorporate natural fruits to enhance the nourishment and benefits for your skin.

Question 43

Can I reschedule my appointment?

Accepted Answer

Yes, of course! You may reschedule your appointment free of charge, as long as you inform us at least 6 hours in advance.
 Please note that if the spa is fully booked on the day you request to reschedule, we may ask you to choose another day or kindly refrain from rescheduling again.
If you cancel your appointment and do not show up for any reason, please notify us at least 8 hours in advance. In such cases, you may be required to cover any currency conversion fees charged by the bank or third-party payment platform at the time of booking.

Question 44

Do you have treatments for fat reduction and body firming?

Accepted Answer

Yes, we do! We offer massage treatments that focus on reducing belly : ABDOMINAL MASSAGE fat and other target areas you wish to slim down. These treatments are combined with slimming essential oils or hot stones to enhance circulation, soften the muscles, and help firm the skin.

Question 45

Does the spa offer any group discounts for friends?

Accepted Answer

Yes, we do! We offer special discount packages for groups or families of two or more. Simply go to the booking section to check for current group promotions. The more people in your group, the better the discount on services. Please check the options menu in the booking section — it displays all available services for families and groups : home (https://www.ivytropic.com/home)

Question 46

Does the spa offer any programs for the elderly?

Accepted Answer

Yes, we do! We have gentle massage packages designed for seniors, such as AROMA MASSAGE,(https://www.ivytropic.com/service-page/aroma-massage-1?referral=service_list_widget) RELAXING MASSAGE,(https://www.ivytropic.com/service-page/relaxing-massage?referral=service_list_widget) and FOOT MASSAGE.(https://www.ivytropic.com/service-page/full-foot-massage?referral=service_list_widget) These treatments help promote relaxation and reduce fatigue. The intensity of the massage will be adjusted to suit the health and comfort of older guests.

Question 47

Do you offer complimentary tea or drinks?

Accepted Answer

Yes, we do! Guests will be served complimentary herbal tea, detox water, ginger tea, or floral teas before and after their spa treatments for a complete relaxation experience.

Question 48

Can I make a reservation by phone?

Accepted Answer

Yes, absolutely! You can call us directly to book your appointment:
 📞 Phone : +84 362 003 123
Bạn muốn mình dịch tiếp câu hỏi nào khác không?

Question 49

Do you offer skincare treatments for sensitive skin?

Accepted Answer

Yes, we do! We provide specialized treatments for sensitive skin using gentle, non-irritating products that help soothe and calm the skin. Please let us know in advance if you have any allergies or sensitivities to specific ingredients before your session.

Question 50

Does the spa offer massage services for pregnant women?

Accepted Answer

Yes, we do! We offer specialized prenatal massage (https://www.ivytropic.com/service-page/prenatal-massage?referral=service_list_widget)treatments designed to reduce stress and fatigue, tailored to each stage of pregnancy. Please let us know when booking so we can provide the best care for you.

Question 51

Can I make a reservation via email?

Question 52

Can I take a shower after the massage?

Question 53

Does the spa offer food and beverages?

Question 54

Does the spa offer beauty treatments for brides?

Question 55

Does the spa offer intimate area care services?

Question 56

Do you offer therapy services for people with stress or tension?

Question 57

Does the spa serve customers by appointment, or can anyone walk in?

Question 58

Can I request soft music during the massage?

Question 59

Does the spa offer services for large groups?

Question 60

Does the spa offer services for business travelers?

Question 61

Does the spa offer services at night?

Question 62

Do I need to bring a change of clothes when coming to the spa?

Question 63

Does the spa offer facial treatments for acne-prone skin?

Question 64

Can the spa provide services for people with allergies?

FAQ

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