FAQ
Reply: At IVY TROPIC SPA, we offer a wide variety of treatments, including:
Relaxing body massage
Vietnamese massage
Hot stone massage
Thai massage
Foot massage
Deep tissue massage
Swedish massage
Aromatherapy massage
Targeted pain relief massage (you can choose which area of the body to focus on)
Neck, shoulder, and back massage
We also offer:
Sunburn recovery skin care
Nail care
Facial treatments
Bamboo massage – our newest and most innovative technique
Foot exfoliation (dead skin removal)
Hair wash & scalp massage
Waxing services
Acne and blackhead extraction
SPECIAL SERVICES: We provide long-duration packages and special group packages for large parties or extended sessions.
To see detailed information about each service, please visit our Services section here: 👉 https://www.ivytropic.com/home Click on “Book Now” to view options for both individual and group customers.
If you're interested in combining multiple treatments into a single custom package, click this link: 👉 https://www.ivytropic.com/homeHome Scroll down below the service images — you'll find the combo package selection right next to the booking button.
If you have any questions or need help, feel free to message us directly for a detailed consultation! 📞 Phone : +84 362 003 123 💬 We’re also available on WhatsApp, WeChat, and KakaoTalk for your convenience.
Reply: Our massage packages range from low to high prices depending on the session duration and the type of treatment. We also frequently offer attractive promotions!
Please check out our massage packages in the Services section here: 👉 https://www.ivytropic.com/home It’s very easy — just click on “Book Now” and you’ll see various package options for both individual guests and group bookings.
If you're looking for combined service packages, simply scroll down to the image section — right below the “Book Now” button, you will find a “Combo Package” button.
If you have trouble finding it or need quick assistance, feel free to contact us directly, or send us a message for detailed consultation: 📞 Phone 2: +84 362 003 123 💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.
Reply: You're welcome to walk in, but we highly recommend booking in advance to ensure a room and therapist are available at your preferred time.
To book in advance, simply go to the Services section, choose your favorite treatment, and proceed with booking.
If you're selecting one service, you can book it immediately.
If you'd like to choose multiple services, just add them to your cart, then check out once for all selected treatments.
If you experience any difficulties during the booking process, please don’t hesitate to contact us: 📞 Phone : +84 362 003 123 💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.
Reply: Yes, we do! We have private double rooms that are perfect for couples or friends who want to relax together.
The more people you book for, the better the price!
We also offer free pick-up and drop-off service.
Please check availability and pricing in the Booking section here:
Reply: Yes, we do! We regularly offer special deals for new customers, combo packages, and discounts for return visits. Just go to the Booking section — available offers will appear when you select your package. If you want to switch to a combo package, you’ll see the option displayed in a box next to the payment section during checkout.
You’re also welcome to leave your phone number or contact us directly — our staff will be happy to send you the latest promoti 📞 Phone : +84 362 003 123 💬 Available on WhatsApp, WeChat, and KakaoTalk
answer: Yes, we do! IVY TROPIC SPA is experienced in serving group bookings, including friends and families. Our facility includes 8 massage beds and 2 foot massage chairs. If your group exceeds 10 people, we will arrange separate sessions of up to 10 people at a time. The larger the group, the better the discount! Please contact us if your group exceeds the available capacity so we can offer you a detailed consultation: 📞 Phone : +84 362 003 123 💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.
Yes, we accept payments by cash, credit cards, and popular e-wallets in Vietnam (and internationally) to make it convenient for our customers. We also support remote card payment if needed. If you experience any issues during payment, please don’t hesitate to contact us for quick assistance.
📞 Phone 1: +84 827 55 11 85
📞 Phone 2: +84 362 003 123
💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.
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Yes, we do! We offer a gentle massage specially designed for pregnant women, helping to relax the body and relieve aches and pains. Click here to book our Prenatal Massage.
Please note: We do not recommend foot massage for pregnant women.
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No need to bring anything at all. Our spa provides clean towels, robes, personal care items, and well-equipped shower facilities for your comfort. Just come and relax!
However, if you have your own essential oil and would like to use it during the massage, feel free to bring it and let our therapist know.
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Yes, we do! Our staff can communicate in basic English to assist international guests. Our website and booking forms are also fully available in English.
Please note: our team is trained in spa-related English, which is sufficient for in-store service. If you need assistance beyond spa topics, we recommend using a translation app to help ensure clear communication
answer: Yes, we use high-quality natural essential oils in our massage treatments. Guests are also welcome to request their preferred type of essential oil if they have one. We also offer Thai massage, which does not involve the use of oils. Rest assured, our essential oils are safe for all skin types and are guaranteed not to cause any irritation — we are confident and fully committed to this quality.
Yes, we do! Before starting the massage treatment, we serve our guests a refreshing iced ginger water to help cool down the body after physical activity in hot weather. After drinking, the warm ginger essence starts to activate in the body, enhancing the effectiveness of the massage treatment.
Once the treatment is completed, we offer guests herbal tea, ginger tea, or detox water to help cleanse the body and soothe the mind. We also serve fresh fruit or light snacks such as candies, which help boost immunity.
At the moment, our spa does not offer sauna or steam services. We’ve found that these are not essential for travelers, as most tourists are already physically active during their trips. Steaming may lead to further dehydration, which is why this service is more suitable for local clients with less physical activity.
However, we do offer therapeutic acupressure massage, performed by experienced healers, which effectively relieves body aches and fatigue — often after just one session
Yes, absolutely! We offer combo packages that include both massage and nail care — perfect for guests who want a complete self-care experience.
Please select a combined package when booking, or simply add your preferred services to the cart and include nail care to customize your own ideal treatment combo.
Yes, absolutely! Our spa is a great choice for special occasions like birthdays or anniversaries. We offer simple yet thoughtful setups for celebrations — just let us know in advance so we can prepare everything carefully.
You can also give a massage treatment as a meaningful gift to your loved ones on their special day
Yes, getting a massage after going to the beach or intense physical activity can help relieve muscle soreness or discomfort in certain areas of the body. Massage aids in rapid energy recovery, alleviates muscle tension, and improves blood circulation throughout the body. This encourages the body to replenish water and nutrients quickly. As a result, after a massage, customers often feel the need to drink water.
To accommodate this, we have a designated tea area where all guests can enjoy a relaxing drink after their massage.
Yes, we do! We offer a Sunburn Recovery treatment using natural essences to soothe the skin, promote recovery, and deeply hydrate. It’s especially ideal for beach climates.
Yes, we do! We offer waxing services for areas such as legs, arms, and underarms. Please select the WAXING HONEY GEL package when booking.
Yes, we do! We offer a relaxing Hair Wash service, which includes hair care with nourishing shampoo and a scalp massage to help relax the entire body. You can also combine this service with a massage or facial care.
Yes, we do! Our facial treatments include steps such as exfoliation, hydration, and brightening to make the skin smoother, healthier, and more even-toned. We offer a Facial Sculpting Massage with the help of facial care machines, which helps nutrients penetrate the skin faster and provides effective lifting and wrinkle reduction.
We also offer the Tanaka Massage Method, an ancient Eastern therapy from Japan. In addition, we incorporate natural fruits to enhance the nourishment and benefits for your skin.
Yes, of course! You may reschedule your appointment free of charge, as long as you inform us at least 6 hours in advance. Please note that if the spa is fully booked on the day you request to reschedule, we may ask you to choose another day or kindly refrain from rescheduling again.
If you cancel your appointment and do not show up for any reason, please notify us at least 8 hours in advance. In such cases, you may be required to cover any currency conversion fees charged by the bank or third-party payment platform at the time of booking.
Yes, we do! We offer special discount packages for groups or families of two or more. Simply go to the booking section to check for current group promotions. The more people in your group, the better the discount on services. Please check the options menu in the booking section — it displays all available services for families and groups : home
Yes, we do! We have gentle massage packages designed for seniors, such as AROMA MASSAGE, RELAXING MASSAGE, and FOOT MASSAGE. These treatments help promote relaxation and reduce fatigue. The intensity of the massage will be adjusted to suit the health and comfort of older guests.
Yes, we do! We offer specialized prenatal massage treatments designed to reduce stress and fatigue, tailored to each stage of pregnancy. Please let us know when booking so we can provide the best care for you.
Yes, you can! Please send your booking request to our email at support@ivytropic.com — we will confirm and send you the appointment details.
No, we currently do not require a deposit! You can book your appointment and pay directly on our website. If you're not satisfied with the service, we offer a refund—only a small currency conversion fee charged by third-party payment providers will be deducted. This ensures your booking is secure and our staff is ready to serve you on time.
Yes, we do! We offer therapeutic massage packages for back pain, which help relax muscles and effectively reduce soreness: HEAD, NECK, SHOULDERS MASSAGE or MASSAGE THERAPY OF PAIN POINTS.
You can choose this service when booking your appointment.
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Yes, we understand that most travelers are already physically active and exposed to outdoor heat, which leads to significant sweating. Therefore, we do not recommend additional steam or sauna sessions to avoid excessive dehydration and weakened immunity.
Most of our tourist guests do not request steam services, so we have not included sauna/steam options in our standard offerings.
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Yes, we do! We offer special combo packages for customers who book multiple treatments. The more treatments you purchase, the more you save. You can choose packages for multiple sessions or share them with friends and family. Just click on the booking section and you’ll see the available packages tailored for your needs.
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Yes, we do! We offer slimming massage treatments and body firming therapies that support effective weight loss, such as ABDOMINAL MASSAGE. You can select these services when booking your appointment.
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Yes, of course! You can reschedule your appointment as long as you notify us at least 6 hours in advance so we can adjust our schedule accordingly. Rescheduling is free of charge. We will accommodate your new time if a room is available. If not, we will suggest the nearest available time slots to help you easily change your appointment.
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Yes, you can bring your small child to the spa. However, we recommend choosing a foot massage so you can more easily care for your child while enjoying the service.
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Currently, our services are available at IVY TROPIC SPA only. However, if you are unable to visit the spa, you may request off-site service or in-room massage. We will do our best to accommodate your request—please contact us directly so we can check the availability for your desired location.
📞 Phone 1: +84 362 003 123
💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.
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Yes, we can provide support in emergency situations if the appointment is booked in advance. However, to ensure the best quality of service, please inform us as early as possible so we can prepare accordingly.
📞 Phone 1: +84 362 003 123
💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.
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Yes, we do! We offer massage treatments specifically for the neck, shoulders, and upper back to help relieve pain and relax the muscles in these areas. Additionally, we also provide treatments for pain points and muscle tension. You can select these services when making your booking.
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Yes, we do! We offer a relaxing scalp massage service combined with a hair wash that helps relax your mind, smoothens your hair, and strengthens it. This treatment helps eliminate roughness and tangles, making it especially suitable for tourists who spend a lot of time outdoors or by the sea. You can select this service when making your booking.
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Yes, it does! Our deep tissue massage or Thai , HEAD, NECK, SHOULDERS MASSAGE , MASSAGE THERAPY OF PAIN POINTS massage treatments are highly effective in relieving muscle soreness after exercise. You can choose these treatments when making your booking.
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Yes, we do! We offer full-body exfoliation and facial exfoliation services, which help make your skin smoother and brighter. You can choose this service when making a reservation.
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Yes, we do! You can make a reservation by sending your request and necessary information to our email. Alternatively, you can also contact us via:
📞 Phone : +84 362 003 123
email : support@ivytropic.com
💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.
We will confirm your schedule and services.
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Yes, we do! We offer nail care services for both hands and feet, including trimming, nail polish, and nourishing treatments to beautify and maintain healthy nails. You can easily choose this service when booking an appointment :NAIL CARE
answer: Yes, we do! We offer skincare treatments designed to brighten and even out skin tone, using premium and safe skincare products. Some of our featured services include:
You can select these services when booking to naturally and effectively enhance your skin.
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At the moment, IVY TROPIC SPA does not offer full hair styling services. However, we do provide a relaxing shampoo treatment to help improve hair health. You can select this service when booking
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Yes, we do! We offer specialized massage therapies for customers with musculoskeletal concerns, such as Thai Massage, Head–Neck–Shoulders Massage, and Pain Point Therapy Massage. These treatments will help reduce tension and improve pain relief.
Yes, we do! Treatments such as neck, shoulder, and back massages, as well as relaxing massages, are ideal for office workers. They help relieve tension and fatigue caused by prolonged sitting.
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Yes, we do! We offer a full-body exfoliation service combined with skin brightening treatments, helping to brighten and even out the skin tone.
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Yes, we do! We offer specialized facial treatments for acne-prone skin, helping with deep cleansing, reducing inflammation, and preventing acne recurrence.
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Yes, we do! We offer special packages for large groups with discounted rates when booking for multiple people at once.
Please select your services and make a reservation. In the booking section, you will find the option for group massage services. You can select up to 4 people at a time. If you have more than 4 people, simply add them to the cart, return to the booking section, add the remaining people, and then proceed to checkout to pay for all the packages in the cart.
Feel free to contact us for more details about these group packages.
📞 Phone : +84 362 003 123
💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.
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Yes, our spa operates from 9:00 AM to 10:00 PM daily, including weekends and holidays. If you would like to book a session outside these hours, please contact us in advance so we can make suitable arrangements.
📞 Phone : +84 362 003 123
💬 You can easily reach us via WhatsApp, WeChat, or KakaoTalk.
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Yes, we do! Our back massage and relaxing massage treatments are highly effective in relieving back pain and relaxing the muscles, helping to improve discomfort and promote overall wellness.
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Yes, we do! We offer special massage treatments specifically designed to relieve severe stress, promote deep relaxation, and improve emotional well-being. Treatments such as Aroma Massage, Relaxing Massage, and Back-Neck-Shoulder Massage are highly effective in soothing tension and calming the mind.
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Yes, we do! All our full-body massage packages include a warm or cold eye compress treatment, which helps reduce puffiness, dark circles, and smooth the skin around the eyes. After booking your massage appointment, please mention your specific eye concerns so we can choose the most suitable eye compress for you.
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Yes, we do! We provide anti-aging skincare treatments that help rejuvenate the skin, improve elasticity, and reduce wrinkles. Our premium skincare products are designed to promote healthy, youthful-looking skin.
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Yes, we do! We offer treatments specifically for sunburned skin, including deep hydration and skin recovery therapies to soothe and repair damage caused by sun exposure. You can view and book this service under: SUNBURN RECOVERY.
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Yes, we do! We offer facial treatments specifically designed for oily skin, helping to deeply cleanse, tighten pores, and control excess oil.
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Yes, it does! Treatments like relaxation massage and Aroma massage help relax both the body and mind, thereby improving sleep quality and reducing stress.
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Yes, we do! We offer facial treatments specifically for dry skin, providing deep hydration to make the skin soft and smooth.
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Yes, we do! We offer deep tissue massage treatments that help relieve tight muscles, providing relaxation and effectively reducing soreness
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Yes, we do! We offer special deals for regular customers, including discounts on services and gifts for frequent bookings. Please contact us for more details.The membership program is for customers who frequently use the services repeatedly, or for guests who are invited to experience the services at the spa.
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Yes, we do! We offer Aroma massage and relaxation meditation treatments, which help relax the mind, reduce stress, and restore emotional balance for both body and mind.
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Yes, we do! We offer relaxation and health improvement massage treatments that help stimulate blood circulation, enhance overall health, and improve the body’s ability to absorb nutrients. For customers who are underweight, our spa also provides balanced nutrition advice for home use. Our products are completely natural and help improve daily meals to support healthy weight gain. We offer personalized nutrition guidance from our expert nutritionists.
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Yes, we do! Our treatments such as relaxing massage, therapeutic meditation, and Aroma massage help calm the nervous system, reduce stress, and improve sleep quality.
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Yes, to secure your reservation and ensure a room is available for you — along with free pickup service — we kindly ask that you pay in advance through our website.
If for any reason you cannot come, please contact our support team. We offer a refund policy, which is detailed in the "Returns & Refunds Policy" section.
However, if you prefer not to reserve and pay in advance, you are welcome to walk in and use our services. If we have an available room at that time, we’ll gladly serve you. Thank you very much!
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If you arrive late, please notify us so we can reschedule your appointment for another time, depending on room availability. Rest assured, rescheduling is free of charge.
If there is availability at the time of your arrival, we will serve you as per your original booking, including the full duration of your massage.
However, if no rooms are available, the duration of your massage may be shortened, or we may offer a complementary session for your next visit. This is to ensure that we can accommodate the next customer who arrives on time. So, please don’t worry, your massage time will not be lost.
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No, if you arrive late and we still have available beds, we will serve you for the full duration. If there are no available beds, we will serve you according to the available time slot. The remaining time will be added to your next session.
So, you can rest assured that you won’t lose any of the time you’ve booked. However, to ensure the best experience, we recommend arriving on time.
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Yes, you can have a light meal before the massage. If you've had a heavy meal, we recommend starting with treatments in a lying face-up position, such as a foot massage. Alternatively, let the therapist begin with a facial massage while lying on your back. After about 30 minutes, when you're no longer too full, we can proceed with the face-down massage position.
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We recommend that you avoid eating too much before a massage to prevent feeling bloated or uncomfortable during the session.
However, if you’ve already had a full meal, don’t worry — we can adjust the session. You may start with face-up positions first, then switch to face-down once you feel more comfortable. This way, your massage experience won’t be affected much.
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Yes, you do! Many clients from Asia prefer to wear clothes during the massage, while many European clients prefer not to wear clothes. Whether to wear clothes or not is entirely up to you. We also provide clothing for you to wear during the treatment to ensure a smooth and effective massage experience.
Answer: No, our spa does not have any cameras inside the massage rooms to ensure complete privacy for our guests.
Cameras are only installed in the following areas for operational and safety purposes:
Nail area
Entrance area
Hallways outside the massage rooms
Kitchen area
Laundry area at the back
The purpose of these cameras is to monitor staff behavior, ensure that only proper materials are used during treatments, prevent staff from leaving guests unattended, and protect spa equipment and supplies from loss or damage.
Additionally, we have installed fire and smoke detectors in areas with higher fire risk, such as towel storage and supply rooms, to ensure safety for both our guests and staff.
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Answer: Yes, we do! Our spa rooms are equipped with air conditioning and fans, always maintaining a comfortable room temperature of 28°C to ensure a pleasant and relaxing environment for our guests.
If guests do not wish to use the fan, please feel free to request that it be turned off. If you prefer not to use air conditioning, you may also request to have it turned off. If you would like the room to be cooler than 28°C, simply let us know and we will lower the air conditioning temperature accordingly.
In case the room is shared with other guests—some preferring a cooler environment and others not—we will provide extra blankets for those who are sensitive to cold to ensure everyone remains comfortable.
If you prefer not to use air conditioning or a fan at all, we kindly suggest booking a private room or choosing a foot massage in the open seating area at the front of the spa.
Yes, our spa has a dog — an Alaska Malamute from Russia. He’s very friendly with guests. However, to respect customers who may not be comfortable around dogs, we usually keep him in the back yard and only bring him to the front if requested. Many guests love petting him, so we allow that when appropriate. Otherwise, he’s only allowed out before opening hours or after closing time.